Warranty Information

Coronavirus (COVID-19) Update:

Evergreene Customers,

As a valued customer we wanted to reach out regarding the status of Evergreene Homes Warranty Team. In an effort to keep our customers, employees and community safe we will be suspending all non-emergency Evergreene employee Warranty Service appointments for the next 30 days, starting Tuesday, March 17, 2020. Additionally, no new appointments will be coordinated during this time.

This suspension of Warranty Service work includes work to be performed by our Trade Partners. Should they choose to honor currently scheduled work, they will contact you directly. You are under no obligation, under these current circumstances to keep this appointment.

Our office will remain open, however, most of our employees will be working remotely.

In the event of an emergency please refer to your Emergency Contact list. This list was included within your Settlement documents.

For questions during normal business hours your Customer Advocates are available to provide assistance. For additional support the Evergreene Homes Warranty Team may also be reached at warranty@evergreenehomes.com.

We continue to monitor updates, recommendations, and guidelines from the Center for Disease Control (CDC) and encourage each of you to do the same.

We appreciate your understanding during this time as we work to keep our community safe and healthy.

Thank you,
The Evergreene Homes Team

For warranty questions or concerns, please send an e-mail to warranty@evergreenehomes.com. Please allow 48 business hours for a reply. If you are currently having a warranty emergency, please reference your Emergency Contacts list located on the Warranty USB Drive provided to you at closing.

3.16.2020

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